Vanderlande Industries’ core values are that we always strive to deliver what we promise to our customers, and that we believe in the people who work for our company. Our reputation is based on the professionalism and personal integrity of each of our employees and those with whom we do business. Our business success depends on it.
Our continued growth, profitability and prosperity are linked to our employees’ ability to make decisions that are consistent with our business ethics and code of conduct, which forms an intrinsic part of the way in which we work.
PRINCIPLES
Integrity
We treat our customers, fellow employees, business partners and other stakeholders with fairness, and we conduct our business in accordance with local laws and regulations. We set high standards for honesty and ethics in business, and promote individual responsibility to ensure that these are achieved.
Health and Safety
We are committed to promoting excellent safety levels within all our business activities with the goal of eliminating accidents, incidents and ill-health. We will actively work towards achieving this goal by insisting on the observation of safe working practices, by encouraging responsible behaviour and by ensuring that organisations and individuals understand what is expected of them.
Respect for people
We live by the motto “In a world of technology, a belief in people.” We treat others as we would want to be treated ourselves: with respect for personal dignity and diversity of ideas, and with an open mind for other opinions and feedback.
Privacy
We protect the privacy of personally identifiable information about customers, employees, business partners and other individuals.Professionalism
We strive to provide high-quality, reliable and safe products, systems and services at all times. We believe that quality and continuous process improvement are fundamental to the way we develop, manufacture, install and service our systems. We are customer-driven: we always strive to deliver what we promise.Innovation
We build on our technological excellence through creative thinking, new ideas and practical solutions. Customer success is enhanced through our technology leadership and project execution. We encourage, recognize and reward our employees for being creative, resourceful and productive.Teamwork
We work together with each other, our customers and our suppliers to provide high-value system solutions because we are result-oriented, and because teamwork is the best way to reach common objectives in a complex business environment.
COMMITMENTS
To our Customers
- We are driven to support our customers worldwide in significantly improving their competitive position.
- We seek to maintain and build long-term relationships with our customers.
- We are committed to listen to and learn from our customers, so that we are able to design and deliver the solutions they really want and need.
- We will always be a reliable supplier: we always strive to deliver what we promise.
- We will always deal with our customers in a fair and forthright manner, maintaining the highest levels of integrity.
- We protect customer information that is sensitive, private or confidential just as carefully as we protect our own.
- We insist on honesty, integrity and fairness in all aspects of business. Commission payments and personal gifts or favours may only be made or accepted in strict accordance with generally accepted standards and only to serve the company's goals and interests.
- We support the principle of free market competition as a basis for conducting our business, and we observe applicable competition laws and regulations.
To our Employees
- We value entrepreneurship and result-orientation in our people. An atmosphere of good employee communication, involvement and responsibility is of central importance.
- We give employees the opportunity for personal development and encourage them to make optimum use of their talents. We also believe that each employee has a personal responsibility for his or her own career.
- We hold each employee responsible for the proper use, protection and conservation of company assets and resources as well as for confidential information disclosed by our business partners.
- We are fully committed to provide excellent standards of health and safety for our employees. We will provide the necessary management tools and facilities to support our employees in their work. We are all responsible for maintaining a safe workplace by complying with legislation, following health and safety rules and practices, and contributing to continuous improvement.
- Threats, acts of violence, physical intimidation, sexual harassment or discrimination will never be accepted.
To our Shareholders
- We will observe applicable rules of corporate governance.
- We make the long-term continuity of the company our main objective in order to protect the interests of our shareholders.
- We aim to achieve a return on equity that enables us to pay dividend to our shareholders, whilst retaining sufficient funds in the company to generate profitable growth.
- We are open in our communication with our shareholders, and keep them informed of material developments.
To our Business partners
- We pursue mutually beneficial relationships with our suppliers and business partners.
- We seek to award business to those business partners who are committed to act fairly and with integrity towards their stakeholders, and who observe the applicable laws of the countries in which they operate.
- We award business to partners based on these principles, combined with product or service suitability, price, delivery and quality.
To our Environment
- We consider environmental issues to be of significant importance.
- We will do all that is reasonable and practical to minimise any adverse effects of our activities on the environment and we will comply with relevant environmental legislation and directives.